Veson Nautical, LLC

  • Software Support Analyst- London

    Job Locations UK-London
    Posted Date 3 months ago(10/17/2018 12:45 PM)
    Job ID
    # of Openings
    Software Support
  • Overview

    Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, Singapore, and London, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.


    Veson Nautical Offers

    • Competitive compensation
    • Five weeks’ vacation, plus 8 holidays
    • Short term and long term disability insurance
    • Life insurance of four times annual salary
    • Pension Plan
    • Public transit subsidy of £45 per month
    • Fitness subsidy of £25 per month
    • Free Tuesday and Friday lunches
    • Offices in Southwark, Central London


    As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions. You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content.


    • 1-3 years software support experience 
    • Proven ability to proactively address customer concerns and exceed expectations
    • Demonstrated planning and organizing skills
    • Analytical thinking and attention to details
    • Passion for real-time problem solving and troubleshooting complex problems
    • Generally enjoys working with software and computers
    • Willingness to conduct ad-hoc or exploratory testing 
    • Solid computer skills and understanding of network and software technology (coding ability a plus)
    • Familiarity with a defect tracking tool a plus
    • Strong written and oral communication skills 
    • Maritime industry experience a plus
    • Desire to work in fast-paced, entrepreneurial setting 
    • Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
    • B.A. or B.S. – preferably in economics, finance, business, IT, or engineering


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