Veson Nautical, LLC

  • Regional Support Manager

    Job Locations US-MA-Boston
    Posted Date 1 month ago(10/12/2018 3:02 PM)
    Job ID
    2018-1037
    # of Openings
    1
    Category
    Management
  • Overview

    Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, Singapore, and London, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate. 

     

    Veson Nautical Offers

    • Competitive compensation
    • Three weeks vacation to start plus 11 holidays
    • Generous health, dental, life, and disability insurance
    • Flexible Spending Plan + $500 employer contribution
    • 401K + 4% employer match
    • Health club membership subsidy
    • Transportation benefit worth $84.50/month
    • Friendly, informal work environment

     

    Responsibilities

    As the Veson Nautical Regional Support Manager you will lead a team of software support analysts for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work support analysts and internal experts to as necessary to research and troubleshoot issues and implement appropriate solutions. You will assist clients via phone, email, web sessions, and in person. You will drive best practices and secure compliance with internal ticketing and various tools. You will collaborate with consulting and project management resources to ensure clients successfully migrate our software into production. You will be responsible for identifying and driving business development opportunities, as well as customer success for our existing users. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will collaborate with our EMEA and APAC regional leaders to drive cross-functional/cross-departmental initiatives that enhance the satisfaction of our employees as well as customers. You will report to the Director of Technical Solutions alongside other Regional Managers to drive Key Performance Indicators of the organization. 

    Qualifications

    • 3-5 years software support experience 
    • Proven ability to proactively address customer concerns and exceed expectations
    • Demonstrated leadership skills and confidence to manage/drive performance of team members
    • Analytical thinking and attention to details
    • Passion for real-time problem solving and troubleshooting complex problems
    • Enjoys building and leading teams within the software provider space
    • Core competency computer skills and understanding of network and software technology (coding ability a plus)
    • Familiarity with a defect tracking tool, JIRA platform a plus
    • Very strong written and oral communication skills 
    • Commercial maritime industry experience
    • Ability to travel to interact with customers on site and gather feedback for improvement
    • Desire to work in fast-paced, entrepreneurial setting 
    • Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
    • A. or B.S. – preferably in economics, finance, business, IT, or engineering

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