Veson Nautical, LLC

  • Account Manager

    Job Locations UK-London
    Posted Date 2 weeks ago(11/27/2018 5:38 PM)
    Job ID
    2018-1040
    # of Openings
    1
    Category
    Account Management
  • Overview

    As a Veson Nautical Account Manager, you will leverage your relationship building skills to engage key clients to understand how they are working to transform and evolve their business, and in doing so, finding opportunities for them to take advantage of additional products and services offered by Veson Nautical. You will facilitate and drive key aspects of clients Veson Nautical product adoption, thereby assisting them to optimize their business and leverage market leading technology. You will work with our Product Management, Marketing and the Professional Services organizations to develop and continuously refine the account management offering, as well as providing feedback internally so the company and product strategy can evolve based on our client’s needs.

     

    About Veson Nautical   

    Veson Nautical is a successful, growing, and influential company that delivers superior solutions that empower our commercial maritime clients to identify new opportunities, proactively manage their business and make more profitable decisions. With offices around the world and headquarters in Boston, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of customer satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

     

    Veson Nautical offers

    ·         Competitive compensation

    ·         Five weeks’ vacation, plus 8 holidays

    ·         Short term and long term disability insurance

    ·         Life insurance of four times annual salary

    ·         Pension Plan

    ·         Public transit subsidy of £45 per month

    ·         Fitness subsidy of £25 per month

    ·         Free Tuesday and Friday lunches

    ·         Offices in Southwark, Central London

     

    Responsibilities

    While working with clients to learn more about their business you will be able to identify growth opportunities. You will conduct Key Account Reviews with clients each year, online demonstrations, and evaluate and track additional revenue opportunities. All of the above will be performed with the overall objective of ensuring that we are offering world class client service and engagement, ensuring that our clients get the best possible experience while partnering with Veson Nautical. This is an excellent opportunity for those candidates that have a passion for interacting and building strong relationships with our clients, while ensuring they are getting all the value available from the services we offer.

    Qualifications

    Responsibilities:

     

    • Ensure that customers derive maximum value from their investment in Veson Nautical Products, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment
    • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Veson Nautical solutions and associated business benefits to address their needs
    • Builds business plans in collaboration with senior/strategic management/stakeholders to align customer and Veson Nautical objectives
    • Act as key facilitator in the Customer Satisfaction feedback process, and drive cross departmental action as required based on results achieved
    • Manage and collaborate interdepartmentally to resolve at-risk Customer escalations
    • Responsibilities may include coordinating product training (via Professional Services Regional Management), conducting customer health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products and requires an elevated level of influence over the customer lifecycle through renewal
    • Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
    • Maintain Salesforce.com opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly
    • Ensures the team delivers services to customers according to published SLAs; initiates service improvement plans as required
    • Identify opportunities to improve the customers’ experience with Veson Nautical Solutions
    • Respond to partner and customer inquiries in a professional and prompt manner
    • Build strong customer relationships for repeat business
    • Establishes and nurture positive relationships with Professional Services and Support Services teams

     

     

    Requirements:

    • Proven ability to liaison and engage with key stake holders while relationship building
    • Experience in Maritime space or proven record of learning new, complex markets
    • Outstanding consulting, presentation, coaching and facilitation skills
    • Ability to communicate with customers at all levels of the organization
    • Proven ability to proactively address customer concerns and meet or exceed customer needs
    • Experience with business process analysis and business requirements gathering and documentation
    • Refined interdepartmental collaboration skills with clear and open communication
    • Identify obstacles to success and the ability to create a pathway to overcome those obstacles
    • Demonstrated planning and organizing skills; managing and tracking activity
    • Desire to work in fast-paced, entrepreneurial setting
    • Additional languages a plus in most regions, required in some regions
    • Bachelor’s degree or higher in business or related field

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