Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, London, and Singapore, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.
As a Veson Nautical Professional Services Analyst, you will responsible for driving strategic and tactical day-to-day operations of the professional services organization including key performance metrics around services delivery. The successful candidate will have an ability to synthesize data from different sources, to develop and streamline key business processes, function in an international team and drive performance improvements.
Reporting to the VP of Global Services, in this role of Professional Services Operations Analyst you will help develop and manage lifecycle processes for the post-sales service delivery, from Sales hand-off to services delivery by professional services. You will develop key performance metrics around services delivery and develop feedback processes aimed at driving quality and making constant improvements. You will be responsible for centralizing PS Operations globally and building a Services Delivery Center of Excellence to help maintain and create repeatable methodologies for how we deliver professional services.
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