As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions.
Veson Nautical is the leading provider of the software solutions that propel maritime shipping. For over 15 years, Veson Nautical has continuously raised the standards for innovation within the industry, in partnership with its portfolio of over 250 of the world’s leading buyers and sellers of marine freight. As an integral part of a dynamic industry that underpins 90% of the global economy, Veson offers unique opportunities for driven individuals to interact with and solve problems for some of the largest and most diverse companies in the world.
Veson Nautical Offers:
You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content.